Customer Reviews

"This is just my experience, but wanted to provide the review. I scheduled a test drive of the Alpha Romeo they had on site. Salesman wasn't ready at the time of the appointment, but only waited 10 minutes and the car was already parked ready to go so that was nice. Loved the test drive and knew I wanted the car. I asked 20 questions and got maybe 2 answers, understandable for the type of car, but he said he'd get me the info which he only gave me answers to 2 other small questions and never followed up on the others. Told the guy I wanted it but had an appointment to go to. He said no worries and that I just needed to put a deposit down, then sign some quick paperwork and it would take 5 minutes. I asked about the interest rate and another guy came by and acted like I was stupid to even ask about that saying 'what interest are you getting in the market.. then you shouldn't care.' It took the salesman 10 minutes to get me onto his computer before I could even start with the paperwork. 5 minutes in I knew it would take 20 minutes to fill it all in. 40 minutes and I was finally out the door after complaining that I don't like being late a few more times. Ended up being 10 minutes late. Next day my wife and I went back to get the vehicle. I told them I don't want any hassle, warranty, and I wanted this to be quick. The salesman was pleasant and talked for 5 minutes, then said just wait a minute and I'll get the finance manager to do the final paperwork. 30 minutes later we finally got to talk to the finance manager. She started on the warranty info and I said we don't want it and want to move on and finish quick. She acted like she didn't hear us, kept telling us about the warranties and then about personal stuff. This all took about 40 minutes. But I got the car and love it! About two weeks later, the oil change light came on, I asked the salesman about that and when we might expect the gift card promised when I bought the car. He said carfax showed the oil change was done at 28k miles (I bought it at 28,500), so he said don't worry about it. The card he said he would look into it. A week later no card and a new light came on saying, in flashing red, no oil and schedule maintenance. I wasn't going to ask the salesman since he sent me an AI bot message about what scheduled maintenance means just before. I scheduled an appointment with the service department thinking they might be able to help, but because the car kept saying no oil, I got the correct oil and put a few quarts in just so I could make it. A service person called and said they don't have the equipment to fix anything with this type of car so I'd have to go to a alpha romeo service center but to leave my appointment just in case and they'd call me the next day. I called international autos and they said don't drive the vehicle! I shouldn't have added oil and need to get it emptied and refilled at the correct levels or there could be serious issues. I found a guy near me, did that. 2 days later I canceled the appointment and then got a car from the service person a day late asking if I still had the appointment. What an experience... however, they did send the gift card after all this."

"This was our first vehicle purchase at a dealership. Patrick smith was super helpful and amazing. Through the whole car, buying experience We did have an issue with the vehicle shortly after purchase. But the service department went above and beyond and making sure they fixed any problems. We had, I definitely would go back and purchase another vehicle. Thanks, Lynch."

"Highly Recommend for Integrity and Customer Care! I recently brought my vehicle in for service, and I cannot say enough good things about the professionalism and transparency of the team here. ​Dealing with unexpected repairs is always stressful, but the staff went completely out of their way to ensure I felt confident and informed. Scott, my service writer, was incredibly honest and upfront during the initial diagnostics. Later on, the Service Director, Tanya, went above and beyond—she personally put my vehicle back up on the hoist to take photos, walk me through the mechanical layout, and completely clear up a miscommunication regarding my underbody shields. ​It is rare to find a dealership service department that handles customer questions with this level of patience, respect, and genuine care. They earned my complete trust, and I will absolutely be back. Thank you, Tanya and team!"

"Great service department. Great communication and quality work. Thanks! Brenden kept me informed and assured me they were working diligently to resolve my warranty issue. Lynch is not the closest Dlr. to me but it's worth the extra drive for great quality work."

"My son is a broke college kid and was looking for a car. We spent a long and frustrating week shopping for a used cars at multiple other dealerships. We felt like every dealership we visited treated us the same way. My son said it best. “Dad…..it seems like nobody cares about what our needs are. They just want to sell us a car from their lot even if it they know it doesn’t fit us.” We finally ended up making the 45 minute drive down to Mukwonago to visit Lynch. From the minute we walked in and met Patrick, we felt like we were listed to and cared about. Patrick was nothing short of AWESOME. Zero pressure. Friendly. Listened to our needs. Understood our tight budget. We came to look at a car that we thought was out of our price range and he said he would see what he could do. After a brief visit with the sales manager, Patrick came back and said “we know how tough it is in this market, especially for a college kid. We are going to help him out.” He then gave us a price that we didn’t think would be offered. Well within our budget and no games! Such a great experience all the way around. Patrick and the entire team at Lynch are well worth the trip if you’re looking for a great buying experience. We will definitely be shopping with Lynch going forward. Thank you for understanding what car buyers really want and taking the time to listen. You’ve taken what is usually an annoying shopping experience and made it great. Thanks again Patrick!!!"